Customer Support Logs
				
				
				
				Actual dialog of a former Customer Support employee: 
Support: "Ridge Hall computer assistant; may I help you?" 
Customer: "Yes, well, I'm having trouble with WordPerfect." 
Support: "What sort of trouble?" 
Customer: "Well, I was just typing along, and all of a sudden the words went away.", 
Support: "Went away?" 
Customer:"They disappeared." 
Support: "Hmm. So what does your screen look like now?" 
Customer: "Nothing." 
Support: "Nothing?" 
Customer: "It's blank; it won't accept anything when I type." 
Support: "Are you still in WordPerfect, or did you get out?" 
Customer: "How do I tell?" 
Support: "Can you see the C:\ prompt on the screen?" 
Customer: "What's a sea-prompt?" 
Support: "Never mind. Can you move the cursor around on the screen?" 
Customer: "There isn't any cursor: I told you, it won't accept anything I type." 
Support: "Does your monitor have a power indicator?" 
Customer: "What's a monitor?" 
Support: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?" 
Customer: "I don't know." 
Support: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?" 
Customer: ......"Yes, I think so." 
Support: "Great! Follow the cord to the plug, and tell me if it's plugged into the wall." 
Customer: ......"Yes, it is." 
Support: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?" 
Customer: "No." 
Support: "Well, there are. I need you to look back there again and find the other cable." 
Customer: ......"Okay, here it is." 
Support: "Follow it for me, and tell me if it's plugged securely into the back of your computer." 
Customer: "I can't reach." 
Support: "Uh huh. Well, can you see if it is?" 
Customer: "No." 
Support: "Even if you maybe put your knee on something and lean way over?" 
Customer:"Oh, it's not because I don't have the right angle-it's because it's dark." 
Support: "Dark? 
Customer: "Yes-the office light is off, and the only light I have is coming in from the window." 
Support: "Well, turn on the office light then." 
Customer:"I can't." 
Support: "No? Why not?" 
Customer: "Because there's a power outage." 
Support: "A power... A power outage? Aha! Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?" 
Customer: "Well, yes, I keep them in the closet." 
Support: "Good! Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from." 
Customer: "Really? Is it that bad?" 
Support: "Yes, I'm afraid it is." 
Customer: "Well, all right then, I suppose. What do I tell them?" 
Support: "Tell them you're too stupid to own a computer."