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Computer Problem Report

Computer Problem Report Form



1. Describe your problem:

________________________________

________________________________



2. Now, describe the problem

accurately:

________________________________

________________________________



3. Speculate wildly about the cause

of the problem:

________________________________

________________________________



4. Problem Severity:

A. Minor __

B. Minor __

C. Minor __

D. Trivial __



5. Nature of the problem:

A. Locked Up __

B. Frozen __

C. Hung __

D. Strange Smell __



6. Is your computer plugged in?

Yes __

No __



7. Is it turned on?

Yes __

No __



8. Have you tried to fix it yourself?

Yes __

No __



9. Have you made it worse?

Yes __



10. Have you had a friend who knows

all about computers. Try to fix it

for you?



Yes __ No __



11. Did they make it even worse?



Yes __



12. Have you read the manual?



Yes __ No __



13. Are you sure you've read the manual?



Maybe __ No __



14. Are you absolutely you've

read the manual?



No __



15. If you read the manual, do you think

you understood it?



Yes __ No __



16. If Yes, then explain why you can't

fix the problem yourself.



________________________________

________________________________



17. What were you doing with your computer

at the time the problem occurred?



________________________________

________________________________



l8. If you answered nothing, then explain

why you were logged in?

________________________________

________________________________



l9. Are you sure you aren't imagining

the problem?



Yes __ No __



20. Does the clock on your home VCR blink

12:00?



Yes __ What's a VCR? __



21. Do you have a copy of PCs for Dummies?



Yes __ No __



22. Do you have any independent witnesses

to the problem?



Yes __ No __



23. Do you have any electronics products

that DO work?



Yes __ No __



24. Is there anyone else you could blame

this problem on?



Yes __ No __



25. Have you given the machine a good whack

on the top?



Yes __ No __



26. Is the machine on fire?



Yes __ Not Yet __



27. Can you do something else instead of

bothering me?



Yes __