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More Tech Support Horror Stories!

Technical Support Nightmares

By popular demand, we bring you more technical support horror stories of real people struggling with really simple things!

The below brings us to the technicial support battlefield where hundreds of brave support teams help the confused users of the world. Thanks, and enjoy! -- Alex :)

REAL technical NIGHTMARES...

Tech Support: What is your User Name?

Customer: John Smith.

Tech Support: (searching for user name johnsmith to no avail) that's your user name, your login? The one your account uses?

Customer: Yep.

Tech Support: So, John Smith is the user name for your account?

Technical Support Nightmares
Customer: Yep.

Tech Support: .. (search for customer account by last name, find a million Smiths.. finally finds account.) We have your user name listed as "wolf231".

Customer: Yep.

Tech Support: Not John Smith.

Customer: Yep.

Tech Support: ...

Tech Support: What error message are you getting?

Customer: I'm not getting an error, it just won't connect.

Technical Support Nightmares
Tech Support: Nothing comes up when you try to connect?

Customer: Nope, nothing happens at all. It doesn't say anything.

Tech Support: .. and nothing appears on the screen whatsoever?

Customer: Nope.

Tech Support: Well.. What happens to lead you to believe that it isn't working?

Customer: It says Error 691, User Name or Password ...

Tech Support: "OK Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen.

Tech Support: Now type the letter 'P' to bring up the Program Manager."

Customer: "I don't have a 'P'."

Technical Support Nightmares
Tech Support: "On your keyboard, Bob."

Customer: "What do you mean?"

Tech Support: "'P' on your keyboard, Bob."

Customer: "I'm not going to do that!"

Tech Support: I need you to right-click on the Open Desktop.

Customer: Ok.

Tech Support: Did you get a pop-up menu?

Customer: No.

Tech Support: Ok. Right-click again. Do you see a pop-up menu?

Customer: Not at all.

Technical Support Nightmares
Tech Support: Ok, sir. Can you tell me what you have done up until this point?

Customer: Sure, you told me to write 'click' and I wrote down 'click'

Tech Support: Ok, did you type 'click' with the keyboard?

Customer: Yes. Oh man! I've done something stupid, huh?


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